Customer Service First: Linda Blue’s Philosophy in Real Estate

Meet Linda Blue, a dedicated member of the Patterson-Schwartz family for an impressive 29 years! Starting her journey as an assistant to property manager Mary Donahoe, Linda has embraced numerous roles, showcasing her versatility and commitment to the company. From honing her skills in property management to becoming a key player in our relocation department, Linda’s journey exemplifies the growth and opportunities available at PSA. Join us as we delve into her experiences, insights, and the values that guide her in the world of real estate.

How long have you been with PSA? How did you grow with the company?

I have been with PSA 29 years. I started out as assistant to property manager, Mary Donahoe. Early on, Mary encouraged me to get my Delaware real estate license. (I’m now licensed in DE and PA.) I learned the ins and outs of property management from Mary. 

After leaving property management, I had the pleasure and experience of serving as both inbound and outbound coordinator for our relocation department. That was an exciting time which allowed me to travel to many states to network conventions and meet relocation coordinators around the country. I educated our agents on how to refer their clients to our out-of-state network brokers. Following my stint as relocation coordinator, I was fortunate to return to property management as an admin and leasing agent. This was and still is the perfect fit for me.

What do you like about your job?

It’s like having two part-time jobs. I love coming into the office three days a week then being out in the field showing rental properties. I enjoy the interaction I have with my co-workers, my clients, and the property managers. It’s always exciting touring new listings and helping my clients navigate the rental process.

I have had many interesting encounters while showing rental properties. The one that sticks out the most is a time I showed a large property. After the tour the family left behind one of their children. They drove off then realized they were missing a child. They quickly returned to find their playful youngster was checking out all the cool hiding places. We all had a good laugh. 

Do you have a motto that you follow for real estate?

Customer service is my motto—it’s all about speaking to a real person in today’s digital world. Many times, people have no idea how to go about renting. I educate them on the process and follow through assigning our qualified agents to assist them though the process.

What does Patterson-Schwartz mean to you?

PSA has given me an opportunity to become a respected member of the company and to all we serve. The management and office support are excellent I’m proud to be a part of PSA. 

How do you like to spend a relaxing day?

I like to relax by spending quality time with my husband Bill and my 87-year-old mother, and doting on my six grandchildren. 

Linda’s passion for customer service and her dedication to educating clients reflect the core values that make Patterson-Schwartz a trusted name in the industry. Her path is a testament to our supportive environment that empowers employees to thrive and connect with clients on a personal level. We’re proud to have Linda as part of our team, and we look forward to her continued contributions in helping our clients find their perfect rental homes.

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