Patterson-Schwartz Real Estate Newsdesk Blog

Patterson-Schwartz Real Estate: 62 Years of Innovation and Growth

In celebration of Patterson-Schwartz Real Estate’s 62^nd anniversary this month and Charlie Schwartz, II’s milestone anniversary last month, we reflect on the profound impact both have had on our company and the real estate industry.

In the world of real estate, some individuals become living legends, shaping their companies and industries with a blend of wisdom, dedication, and an unwavering commitment to doing what’s right. Among these luminaries is Charlie Schwartz, II, who has not only made a lifetime study of real estate but has also left an indelible mark on PSA. As we honor Charlie’s remarkable half-century journey and mark this significant milestone for our company, we reflect on PSA’s continued success, his personal insights, and the lessons that have defined his distinguished career.

In what ways has the company evolved since you first joined, and what do you believe has contributed to its longevity and success?

When I started, we had two offices: 913 Delaware Avenue and 1313 McKennans Church Road. I got office key number 37 so I’m figuring that was the total roster 50 years ago. The company had already grown from the original 12 agents who occupied 1013 Washington Street.

PSA has always strived to form relationships in the community and to be on the cutting-edge of technology as applied to real estate. What we thought of as cutting-edge technology back then seems rudimentary today. That is because we are constantly evolving and innovating. We are home-grown and locally owned and based, even as we number 500 or so now. Some years ago, we set ourselves on a path to serve as many markets within our sphere of influence as possible, i.e. not to be a boutique company. That is why you’ll see PSA signs everywhere in Delaware, southeastern Pennsylvania, and the eastern shore of Maryland.

As you celebrate this milestone, what legacy or impact do you hope to leave behind in the real estate industry and within your company?

On a state and regional level, I am proud of the work that I did as NCCBOR® president back in the mid-1990s. That was the transition time from local MLS systems and associations to the regional giants that we have today. I still have some tar and feathers left on a few jackets after an unsuccessful attempt to merge the county associations into one state body, i.e. combine them with DAR®. This may yet happen, who knows. It still makes sense.

Market independence, financial prudence, and business acumen will always be in style.

It is important to understand that the residential real estate selling, leasing, property managing, etc. business in all of its forms is different from the business of running a real estate company. And from the company perspective, I have no doubt that the commitments that Joe, Chris, and I have made over the last ten years or so have built a solid foundation to insure that the transition to the next generation of PSA leadership has been successful and that the formula that our founders put in place over 40 years ago can serve the future generations as it has previous ones. Market independence, financial prudence, and business acumen will always be in style.

For my part, I thank all of my mentors, some who are still around, some who will be present tomorrow, and those who are long gone but not forgotten. I pray that in some small way I have passed along the values we cherish to the PSA family that I love.

Charlie was recognized for his service as past president of the New Castle County Board of REALTORS® at their 100 Year Anniversary Gala in 2023.

In an ever-changing industry, how do you stay inspired and motivated to continue your work in real estate year after year?

It is precisely because the business is ever-changing that makes it so interesting. For example, the implications of the Burnett v. NAR® decision are far from settled. The lawsuit is being appealed as I write this and, regardless of that outcome, perhaps other copycat suits will follow.

I’ll just say that certainly both buyers and sellers will continue to want some form of representation in real estate transactions. Clearly those transactions are becoming more rather than less complicated so a go-it-alone approach will not be fruitful for either buyers or sellers. If one accepts that premise, then it is about how compensation for those representation services will be structured – not whether they are necessary or not that they will be worked out going forward. I have seen significant adaptation to industry/market changes in the past and we will adapt as we always have. Good and faithful service never goes out of style.

Continuing the Legacy

Charlie’s 50-year journey with Patterson-Schwartz is a testament to resilience, adaptability, and the enduring power of relationships. From humble beginnings with one office and a handful of agents, we’ve grown into a regional powerhouse with a footprint that stretches across Delaware, southeastern Pennsylvania, and Maryland’s eastern shore, while staying true to our roots.

Our legacy of values, handed down by mentors, is a testament to the enduring spirit of PSA — a family built on cherished values and a commitment to excellence in all that we do. As we celebrate Charlie’s remarkable 50-year milestone, we’re reminded that success in real estate, like any other field, hinges on a willingness to adapt and a commitment to excellence.

About Us

Patterson-Schwartz Real Estate is Delaware’s largest independent real estate brokerage and offers a full range of services that include residential home sales, purchase and rental, relocation services, and property management. We’ve been guiding home buyers and sellers since 1961, and invite you to connect with us when you’re ready to partner with a local real estate expert.

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Unlocking the Luxury of Coastal Living: Meet Our Resort and Second Home Property Specialist Agents

In the world of coastal real estate, having the right specialist by your side can make all the difference. Enter our Resort and Second Home Specialist (RSPS) certified agents – the experts who not only understand the local nuances but also possess the skills to navigate the shifting sands of the coastal real estate market.

November is Designation Awareness Month

November, known as Designation Awareness Month, is the perfect time to highlight the exceptional expertise our agents bring to the table. And speaking of exceptional, did you know that Rehoboth Beach, Delaware, recently claimed the #4 spot on Vacasa’s list of the best places to buy a vacation home in 2023? This recognition underscores the allure of coastal living in this stunning destination!

The Resort and Second Home Property Specialist (RSPS) certification is for REALTORS® who specialize in buying, selling, or management of properties for investment, development, retirement, or second-homes in resort, recreational, and/or vacation destinations. Our RSPS agents are well-equipped to assist you in your quest for the perfect resort or second-home!

The Value of a RSPS Certification

John Zacharias, based in our Ocean View office, attests to the significance of the RSPS certification: “NAR®’s RSPS certification is pivotal in my business. The course provides extra skills I can use to serve my clients and give them a leg up in decision-making and risk analysis when purchasing in a luxury market. Predominately selling second-homes in a resort area, an agent needs to give their clients their best knowledge in buying and selling in a different market from where they are coming from.”

Kara Brasure, stationed in our Rehoboth Beach office, adds, “I have had my RSPS certificate for several years now. I am a life-long resident of southern Delaware. I grew up in Rehoboth and enjoy working in Rehoboth. NAR® gives us monthly newsletters and marketing materials for having the RSPS certification.”

Extensive local knowledge and a commitment to ongoing education make our RSPS agents stand out. Jamie Coleman, from our Rehoboth Beach office, underscores this: “As an agent who works and lives in the Delaware beach market, I specialize in buying and selling properties for investment, retirement, and second-homes. Obtaining my RSPS certification was a natural next step in my career. It not only showcases my knowledge of our local market, but it also demonstrates my strong commitment to continuously educating myself. I believe this is necessary to best serve my clients and help them achieve their real estate goals!”

Spotlight on PSA Coastal Delaware

PSA’s coastal offices in Rehoboth Beach and Ocean View, Delaware, have grown to more than 40 REALTORS® who are proud to serve the real estate needs at the beach and surrounding communities of Sussex County, Delaware and Maryland.

Our Resort and Second Home Property Specialist agents are the ultimate guides to the luxurious coastal lifestyle. They seamlessly blend their local wisdom with top-tier education to guarantee that your real estate voyage is both effortless and enriched. When you opt for one of our RSPS agents, you’re not just choosing an agent; you’re embracing a dedicated partner deeply rooted in the region and relentlessly pursuing excellence Experience the allure of coastal living with us and let our RSPS agents guide you to your dream resort or second-home. Your dream coastal escape is just a conversation away.

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Honoring Veterans on Veterans Day: Our Commitment to Military Families

As Veterans Day approaches, we take a moment to honor the brave men and women who have served our country with unwavering dedication and sacrifice. At Patterson-Schwartz, we hold a deep appreciation for our veterans and their families. We not only acknowledge Veterans Day, but also highlight the dedication of our real estate agents who have obtained special designations to assist military members and their families with their housing needs. Additionally, we share a heartfelt remembrance from one of our own veterans.

Honoring Those Who Served

Veterans Day is a time to express our gratitude to all the veterans who have defended our freedom. It’s a day to remember their bravery and the sacrifices they’ve made for our nation. We extend our sincerest thanks to all veterans, including those within our PSA family.

Our Agents’ Commitment to Military Families

At Patterson-Schwartz, we are proud to have a team of real estate agents across our market area who has obtained special designations specific to assisting military members and their families. These designations reflect their commitment to providing exceptional service to those who have served our country.

Jacob Levering – Rehoboth Beach
My Military Relocation Professional (MRP) certification is valuable to my business because it allows me to better serve both active-duty military and veterans. Being a veteran myself, I know the difficulties that come with moving around so often and transitioning out of the military. It can be a very stressful experience, so I’d like to help in any way I can to ease some of my clients concerns. This certificate gives me the knowledge I need in order to provide the best results for my military clients. It is truly a blessing to be able to give back to those who serve our country.

Lydia Ragonese – Dover
I value my MilRES® designation because it combines my personal experience as a military spouse with specialized training, enabling me to effectively address the unique home purchase and sales needs of military members.

Kathy Maupin – Dover
I chose to obtain the Military Residential Specialist (MilRES®) designation to honor my husband, stepfather, father, and brother who all served in the United States Air Force and my grandfather who served in the Royal Air Force. It was through a sense of duty that I felt I needed to continue to serve all military members – whether active-duty or veterans – with their housing needs.

Shana Delcollo & Diane Salvatore, Delcollo & Salvatore Team – Hockessin
Supporting military families holds a special place in our hearts, as we have family members who have proudly served or are currently serving our country.

In 2016, we earned our Military Residential Specialist (MilRES®) designations, enabling us to provide expert guidance to military personnel clients as they pursue their housing and budgeting objectives. Our dedicated team remains actively engaged in the community, organizing fundraisers for Delaware Stockings for Soldiers and volunteering with Wreaths Across America to honor our veterans.

Vicki Feeney – Middletown
I pursued my MRP designation because, coming from a military family, I appreciate their sacrifices on a whole different level. I cannot think of a better way to show my gratitude for veterans and service members more than to become an advocate for them.

Additional PSA Agents with military certificates or designations:

Celeste Beaupré, CMRS – Rehoboth Beach	Carolyn Doughten, MRP – Middletown
Betsi Carey, MRP – Greenville	Kathy Hoffman, MRP – Middletown
Michael Donnelly (The Welsh & Donnelly Group), MRP – Hockessin	Chris McAleer – MRP – Newark
Julie Cicone, MRP – Middletown

A Veteran’s Remembrance

In the spirit of honoring Veterans Day, we’d like to share a touching remembrance from one of our own veterans, Lee Heck of our Hockessin office.

I am a veteran of the US Navy, having served from 1966-1970. Being a veteran to me is both a matter of great pride and also sorrow.

PRIDE: Like all veterans, who chose to put service to our country first instead of thinking about our own self-interest. For those who have not served, they should recognize all veterans for the huge commitment that is made from the first day we all raised our right hand to take the oath to defend the constitution of the United States against all enemies foreign and domestic and became members of the military. In doing so, each of us wrote a blank check to our country offering not only our time, but also acknowledging that we may die in service to our country. I am proud to have raised my hand to do my part to protect the county and the way of life that we all enjoy.

SORROW: For those veterans be they soldiers, sailors, airman, or marines from the beginning this country’s history who made the ultimate sacrifice for their generation and those in the generations that would follow. For my generation, a visit to the Vietnam Veterans Memorial, which was built to honor those who served but, more importantly, those 58,000 who died in that war. The sorrow of knowing that each name on the wall is someone’s son, brother, husband, father, uncle or, in a few cases, a sister, mom, aunt, or wife who did not return home to their family. Reading the individual names makes their sacrifice personal and all the more meaningful.

I am proud of my service and have no regrets. As most veterans, if asked, will tell you, they would do it again if the situation was the same.

To all the active duty service members now serving throughout the world especially those directly in harm’s way: May God bless you and protect you. To my fellow Navy shipmates: May you always have “fair winds and following seas.”

Serving Those Who Serve

Serving those who serve is at the heart of our company’s values because it embodies our unwavering commitment to community service. By supporting military members and their families, we not only assist in their housing needs, but also contribute to making our service area a better place to live and work. It’s our way of giving back to the heroes who have dedicated their lives to our nation. We salute all veterans for their service and sacrifice, and we are proud to have agents with specialized designations to assist them in their housing needs.

On this Veterans Day, let us remember and honor those who have given so much for our nation. Thank you for your service.

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Golden Opportunities: Reflecting on 50 Years with Charlie Schwartz

As a child accompanying his father on Saturday tours to a leader offering words of encouragement to up-and-coming agents, Charlie Schwartz, II, has made a lifetime study of real estate service with a personal touch. His stories are legendary, his wisdom unmatched, and his phone calls cherished.

To celebrate Charlie Schwartz’s remarkable 50-year milestone anniversary at Patterson-Schwartz, we sat down with him to learn the secrets to the company’s longevity and success and discover the anecdotes and lessons that have shaped his illustrious career. This Q&A session offers a golden opportunity to gain insights from one of our company’s true legends, who has not only witnessed the profound changes in the field, but has played a pivotal role in steering our company through these transformative years.

What do you believe sets the company apart in the real estate market, and how has it maintained its reputation over the years?

I think the key here is that we live in the markets that we serve and we serve the markets in which we live. Again, it goes back to the whole LOCAL theme. It’s not just an advertising slogan, we live it every day. You don’t have to go very far to talk to one of the owners of Patterson-Schwartz. It always tickles me when Chris Patterson and I are together and someone says, “There’s Patterson-Schwartz.” Well it may be Mr. Patterson and Mr. Schwartz; Patterson-Schwartz is a whole lot more. I want every one of us – our associates and our staff, from the most seasoned to the greenest – to think of themselves as Mr. or Ms. Patterson-Schwartz. That is the family aspect of the company.

How has your father’s legacy influenced your approach to business, and what principles have you carried forward from him?

Not a day goes by that I don’t use one of his expressions or recall one of his parables! There’s a statement attributed to Winston Churchill about the USA: “America always does the right thing, usually after trying everything else first.” Dad and Bill Patterson’s philosophy was invariably to do the right thing first, even if it hurt to do so. The examples of this are legion and I’m sure that any of the industry veterans who worked with them could relate a story or two. The company stood behind buyers when a builder-client made off with the escrow money they were holding. PSA funded the deposits of those who wanted them and I acted as general contractor to finish the homes for those who chose that option.

Another illustration I’ll share in more detail. PSA was one of the first companies to offer a home warranty program for the purchasers of our sellers’ homes. The program was called Palace Guard. Palace Guard was new and its concepts were largely untested from an actuarial standpoint. For example, it asked for no deductible, nor a pre-inspection – the absence of one or the other are prescriptions for disaster in warranty business as we know it today.

Dad and Bill Patterson’s philosophy was invariably to do the right thing first, even if it hurt to do so.

PSA sold about 1,500 of these policies, which offered coverage for one year after the settlement date on certain appliances and systems. There were perhaps 900 still active when the Palace Guard insurance company went belly-up. PSA made the decision to back the remaining policies until they expired. I can remember my dad coming into the old Milltown office in the mornings and asking the lead secretary how many policies were still active as of that day and if there were any new claims that had come in. Standing behind the promises that our people had made proved to be very expensive, but it was the right thing to do.

Charlie Schwartz (R) with his dad, PSA’s co-founder, Charlie Schwartz, Sr.

Can you share a memorable experience or anecdote from your early years in real estate that shaped your career or taught you an important lesson?

There are many, some of which are unprintable. But let me start by saying that there are seven or so words (depending on how you treat contractions) that are critical to remember to use frequently in almost any profession setting I can think of, but most importantly in real estate: “I don’t know but I’ll find out.”

I’ll give you an illustration from early in my career. I was showing a newer split-level house in North Star to a Dupont engineering type when the subject of insulated glass came up as we were approaching the family room sliding glass door. Now I knew nothing about the R-value of insulated glass since it was just coming on the residential scene. As I slid open the door to step onto the patio beyond, the buyer asked, “How much heat loss is there through that door?”

What should I have said? You got it.

What did I say? “Do you mean when it is closed or when it is open?”

To paraphrase an old saying, it is better to remain silent and be thought a fool than speak and confirm that supposition.

A Commitment to Excellence

Our legacy of values, handed down by mentors, is a testament to the enduring spirit of PSA—a family built on cherished values and a commitment to excellence in all that we do. Charlie’s memorable anecdote about responding with “I don’t know but I’ll find out” exemplifies a profound lesson in humility and the value of continuous learning—an ethos that continues to drive PSA forward. As we celebrate Charlie’s remarkable 50-year milestone, we’re reminded that success in real estate, like any other field, hinges on a willingness to adapt and a commitment to excellence.

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The Future is Here: Embracing AI Tech at PSA

Real estate is an ever-changing industry, where staying ahead of the trends is key to success. As Artificial Intelligence (AI) tools start to take the world by storm, powerful AI writing models like ChatGPT are introducing game-changing ways to enhance productivity, streamline communication processes, and ultimately transform the real estate landscape. At Patterson-Schwartz, we’re making it easy for our agents to understand and embrace this new technology with industry-leading education and resources.

AI Powered Writing Tools for Listings & Newsletters

PSA’s team of technology and marketing experts spent the summer learning about AI technology, specifically AI writing tools like ChatGPT, and the applications for the real estate industry.

“Seeing the benefits, it was imperative we bring this tech in-house,” says Sue Kennedy of PSA’s Technology team.

By September, AI writing tools were built into existing tools and available to assist with property descriptions and newsletter content using PS@NET – PSA’s internal business management system.

“I LOVE these new tools from PSA,” says Greenville agent Lauren Madaline of the Madaline & Law Group. “I saved so much time using the prompts in place, giving a personal touch here and there as opposed to sitting for hours thinking up content from scratch! This is an absolute game-changer for me and my team.”

Coaching from National Social Media and AI Technology Expert

Seeking ways to help agents understand and maximize AI writing tools, PSA partnered with national social media expert Katie Lance. CEO and co-founder of Katie Lance Consulting, Katie is a prominent figure in the real estate industry, specializing in helping real estate professionals leverage social media, video marketing, and artificial intelligence (AI) to enhance their business strategies.

“I’ve been a long-time fan of Katie’s and I always learn so much from her expertise,” says Nicolette Pomije, PSA’s Senior Marketing Manager. “I enrolled in her ChatGPT course over the summer and knew she’d be the right person to show our agents the capabilities of this new technology.”

PSA agents showed up in droves for Katie’s three-part webinar series entitled Empowering REALTORS® with AI: ChatGPT and the Future of Real Estate. This Zoom course covered everything from writing prompts to best practices with ideas for creating content, engaging consumers, and generating efficiencies. Her emphasis on ChatGPT and AI as a complement to an agent’s business – and not a replacement for an agent’s voice or experience – was key to her approach.

Marcus DuPhily, a Hockessin agent, expressed his enthusiasm, stating, “This is VERY cool! [Writing remarks] is my least favorite task when it comes to preparing a listing. I am looking forward to trying this out.”

Ann Jackson, a Rehoboth Beach agent, was similarly excited to use AI writing tools after Katie’s sessions, saying, “Great info. Looking forward to taking the leap.”

The Future of AI is Here

PSA’s new tools and Katie’s presentation are helping our agents open the door to a new era of real estate, where AI becomes an indispensable ally, enabling them to provide a higher level of service and streamline their workflow.

As Katie Lance shared with our session attendees, “So many brokerages and offices don’t understand the importance of at least starting to have these conversations [about AI/ChatGPT]. I give huge kudos to Patterson-Schwartz for being ahead of the game. I love that you are on it.”

Stay tuned for more exciting developments from PSA as new technology shapes the future of real estate.

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Beyond Sales: How Juan Fuentes, Jr., Found Purpose at PSA

Meet Juan Fuentes, Jr., an unstoppable force at PSA. Since launching his career in 2015 from the buzzing Greenville office, Juan has blazed his own trail, swiftly pivoting from sales to leadership. Bolstered by an arsenal of over a decade’s managerial experience, he’s not just leading; he’s redefining support, constantly staying a beat ahead of market trends. You can often find him showing new agents the ropes in our Successful Start program, serving up hot topics at office round table discussions, and greeting attendees at the door of our latest Mid-Month Mixer event. Explore Juan’s exhilarating journey at PSA, unravel the principles that fuel his momentum, and get a front-row seat to the spirited, family-centric culture he fervently champions.

How long have you been at PSA? How did you grow with the company?

I joined PSA in March of 2015 as a full-time salesperson. I am “born and raised” in the Greenville office and have really enjoyed my time here. After about two and a half years of building my business as an independent agent, an opportunity to join the leadership team presented itself. Having over 13 years of managerial experience from my previous career helped to make that an easy decision. Being able to support agents in the same way that I had been supported just made so much sense to me. I’ve continued to work in sales while a manager, which helps keep me entrenched in market trends. This, in turn, allows me to serve our agents from a first-hand perspective.

What keeps you here?

100% the people. Our agents, our support staff, the entire team. The vibe, our culture, is family-based. We’re big enough to deliver, yet small enough to care.

Do you have a motto that you follow for your business, real estate, or in general?

In general, I believe in doing good by people. Doing what’s right even when it’s not the popular choice is a conscious decision. It’s always served me well in every single aspect of my life. Adversely, and because I’m imperfect, straying from this principal has never ended well for me.

What are your greatest strengths?

Knowing my weaknesses and knowing them well. I always know where I can improve so I try hard not to pretend or overcompensate in those areas. I just own it until I’m better. You get a more genuine me as a result!

How do you like to spend a relaxing day?

I really do enjoy playing golf whenever I can, but if that’s not possible, I like working with my hands. Home projects, and there are always plenty, are like therapy for me.

Ready to grow with us?

Juan embodies the spirited passion and dedication that set PSA apart. With his unique blend of sales expertise and leadership acumen, he consistently elevates our Greenville office, championing a culture that feels like family. If Juan’s journey of transformation and unyielding commitment to doing what’s right resonates with you, we’d love to chat with you about a career with Patterson-Schwartz!

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Scorching with Opportunities: A Look Back at PSA’s Summer

As the temperatures soared and the sun blazed, summer became a time of heightened activity at Patterson-Schwartz. In addition to helping buyers and sellers, PSA agents were busy getting in front of their communities and industry peers, as well as getting ahead on their service portfolio and professional development. Join us as we revisit the highlights and achievements, and share the opportunities that were seized during those sunny days.

Fired Up Philanthropy

The temperature wasn’t the only one rising to the occasion this summer. In June, PSA participated in another successful Build Day for Habitat for Humanity of New Castle County, and in July, took a trip to the Delaware beaches to return as sponsor of the Rehoboth Art League’s Cottage Home Tour. In addition to these events, PSA co-sponsored a number of agent-driven causes through the PSA foundation, hit the links at a number of golf fundraisers, and helped local kids prepare to get back in the classroom with a company-wide school supply drive.

The charitable giving never stops at PSA and there are a number of events and charitable efforts lined up for fall, including sponsorships with The Delaware Center for Horticulture, The Delaware Museum of Nature & Science, Delaware Hospice, and The Mary Campbell Center.

Fun in the Sun

From our first-ever company-wide picnic at our Newark campus to our Mid-Summer Mixer in Lewes, members of the PSA family had a number of opportunities to celebrate the best of summer with their colleagues. These events proved an excellent way to gather agents from across the company and provide a warm welcome to the many new and returning agents who’ve chosen to make their home at PSA.

PSA company-wide picnic 2023

Speaking of fresh faces, over the summer our corporate headquarters welcomed a new technology support assistant, and a number of new staff members to our property management department. We are constantly improving and expanding our network of support at PSA and these new hires are already integral to the strength of our team.

With end-of-summer celebrations underway – an intimate “Q&A with PSA” open forum with our EVPs, Donna Greenspan and Jason Giles, and plans for a November Mid-Month Mixer in the works – there are sure to be plenty of opportunities to celebrate PSA’s culture, community, and growth into the fall months.

Tools & Tech Coming in Hot

Before the Memorial Day barbeques coals got a chance to cool, PSA beefed up our tech with the launch of a new and improved online home valuation tool on pattersonschwartz.com. What better way to bring the summer heat than with maps showing buyer activity hot spots? A product of partnership between PSA and Leading Real Estate Companies of the World®, this new tool has already proven a valuable resource for potential sellers, and a springboard for PSA agents assisting clients with putting their homes on the market.

Try it now! Click the image to get started on a successful home selling journey today!

On the heels of that launch came a series of in-person sessions at each PSA office with experts from Homes.com, and the release of some updates to our internal business management system (PS@NET).

On tap for this fall, PSA is helping agents dip their toe in the AI waters by hosting sessions with a national expert and coming up with ways to make AI more accessible for day-to-day business.

Diving into Professional Development

At PSA, our agents are always striving to be the best they can be. And during a season defined by clocking out for vacation, our agents were increasingly checking into the office. Well-attended educational summer sessions on “How to Answer Six Common Real Estate Questions” and “A Day in the Life”, and workshops on compliance guidelines, gave PSA agents an edge on generating business and the best practices to garner success.

“How to Answer Six Common Real Estate Questions” with Justin Kierstead and PSA leadership team members Juan Fuentes, Jr., Angela Allen, and Brian Pomije.

September brings a new season of our Successful Start new agent training program, a vigorous continuing education schedule, business planning sessions, and a marketing road show focused on leveraging testimonials for business. Sales meetings, workshops, and round tables with PSA peers, leadership team members, and industry partners will also pick up in frequency as the leaves change.

With a bustling summer under our belt and a jam-packed fall on deck, it’s a great time to be a part of PSA regardless of the season.

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Setting the Gold Standard: Top Agents Make Their Move to Patterson-Schwartz

In the bustling world of real estate, agents are constantly on the lookout for companies that offer unparalleled support, tech, and culture. It’s why we are proud to share the news that a noteworthy number of experienced agents have made the decision to join Patterson-Schwartz Real Estate. This is not only a testament to our brand, but also an indication of the trust the real estate community has in our values and systems.

The glowing sentiments of some our newest members spotlight the advantages of making PSA their professional home.

KC DiAmbrosio, team leader of the five-person Team DiAmbrosio, recently made the switch to our Hockessin office. “As I enter my 16th year in real estate… I’m thrilled to be a part of a company that lives and breathes what it means to be local,” he noted, underlining the significance of our culture and advanced tech offerings.

Gina Henry, a Greenville agent, celebrates our relationship-driven focus: “I love the community culture at Patterson-Schwartz… It’s clear to me that PSA values building and fostering relationships as much as I do.”

Anne Peoples from Hockessin was drawn by our sophisticated Intranet system. “What initially drew me to Patterson-Schwartz was their new and robust Intranet system!… PSA truly has an empathetic ‘team’ approach to success…”

Carly Simmons feels in harmony with her Greenville office, expressing, “I am so excited to be a part of the PSA family! I look forward to growing my business alongside so many wonderful people.”

Gina Cockerille, hailing from our Ocean View office, beautifully summarizes the community spirit, “Making the switch to PSA has been the highlight of my career… I love how involved in the community the brokerage is…”

Keith Seichepine joined our Greenville office and echoes the sentiment with a nod to the deep connection he shares: “I am proud to make the move to Patterson-Schwartz… This brokerage truly understands what it means to be a part of the community.”

On the infrastructure and steadfast support, Jenn Palacio from Hockessin reveals, “Joining PSA was the absolute best decision I ever made for my real estate career… Since the first day, it has been such an uplifting and motivating experience for me…”

For Sharon White, another esteemed agent from Greenville, it’s all about the unbeatable network and resources at PSA. “PSA has a great reputation and I have great working relationships with their agents. The network and resources they have in place will be a tremendous asset to all my clients.”

Rose Walker of our Ocean View office, a veteran REALTOR® and Delaware resident, cherishes the local touch and warm welcome of PSA. “As a long-time resident of the Delaware resort area… I finally found my real estate family in Patterson-Schwartz!”

Take Your Career to New Heights

If you’ve been thinking about making a change, consider joining the ranks of the many satisfied agents who’ve already made the leap. Let us elevate your career to the heights you’ve always dreamed of.

Ready to be part of a leading, local powerhouse in real estate? Contact Patterson-Schwartz Real Estate today and discover the PSA difference.

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Three Decades of Distinction: Get to Know PSA’s Sue Bass

We’d like to introduce you to Sue Bass, a cherished member of the PSA Corporate Services team. Since 1986, Sue’s journey with PSA has been marked by consistent personal and professional growth. From her beginnings in the Hockessin residential sales office to her current responsibilities spanning administration, property management, and licensing, Sue has displayed an unwavering commitment to excellence. Her dedication and adaptability have left an indelible mark on the company. Join us as we explore Sue’s impressive growth, her approach to navigating change, and how she contributes to the unique culture here at PSA.

How long have you been at PSA? How did you grow with the company?

I’ve been with PSA since 1986 and to say the least, I’ve had a LOT of personal and professional growth. My journey here began when Mary Julian, my boss at B. Gary Scott REALTORS®, brought me with her help establish and grow the newly formed residential sales office in Hockessin. I served there as an administrative assistant for 11 years, contributing significantly to its growth and development. When I first joined that office, we didn’t even have the internet! Times have changed so much since then.

In 1997, I transferred to Administration and worked directly with the President/CEO, owners, and leadership team – and still do today. We have a fantastic leadership team with many years of real estate experience.
In 1998, Contributions Committee Coordinator was added to my list of responsibilities. I’m very proud of all the charitable organizations we support in our community!
In January 2001, I was asked if I would take on the responsibility of in-house Property Manager for Hockessin Office Park, our three-story corporate headquarters, under the direction of Charlie Schwartz. I never thought I would be a property manager of a three-story building with multiple tenants, but they had faith in me and I think it’s worked out well for everyone for the past 22+ years!
In August 2011, I was given the additional responsibilities of managing our printed supplies inventory and various duties for our Marketing and Technology Departments, one of which includes on-boarding newly licensed and experienced sales associates into all our different systems.
In February 2015, Licensing Coordinator was added to my list of responsibilities to include helping sales associates with any questions about obtaining their Pennsylvania and Maryland licenses or transferring their licenses when they join PSA. I’m also the coordinator of our referral office.

Before joining PSA, I worked for several other real estate companies: Carroll W. Griffith Real Estate (bought out by B. Gary Scott REALTORS®), Tom Livizos Real Estate (for three whole months!), and Spectrum REALTORS®. Patterson-Schwartz was and still is considered to be the best of the best and I can attest to that fact based on my experience working for those other real estate companies. I was thrilled to be hired by PSA and never thought about leaving! PSA is a company with the utmost integrity, always implementing new technologies and very much family-oriented, whose owners and managers genuinely care about their sales associates and employees like they are family.

What keeps you here?

My continued tenure at PSA is anchored by two main factors. Firstly, the sense of value that my accumulated knowledge and skills over the past 37+ years are recognized and appreciated by the team. This appreciation has come with numerous opportunities that have challenged me and fostered my professional growth.

Secondly, the genuine camaraderie and team spirit here at PSA is irreplaceable. We operate as a family unit, from leadership down to every team member. There’s a shared understanding that every individual is vital to our collective success, regardless of their role or status. The mutual respect and cooperation are a cornerstone of our culture, making every task an integrated effort.

Specific individuals, like Charlie Schwartz and Joe Pluscht, have significantly shaped my experience here. Charlie’s fantastic memory and caring nature, alongside Joe’s partner-like treatment, reaffirm the familial culture at PSA. Joe, among many other wonderful bosses I’ve been fortunate to work with, has made my time at PSA a truly enjoyable journey. Donna Greenspan embodies the essence of PSA’s culture. She’s not only hard-working and detail-oriented but also incredibly personable and fun. Her caring, understanding nature, combined with her loyalty and compassion makes working for PSA a true pleasure. The consistent presence of outstanding managers and supportive coworkers isn’t a given everywhere, making PSA a uniquely gratifying place to work.

Describe a typical day in your life.

A typical day in my life would be taking an early morning 3-mile hike at Fair Hill with our two goldendoodles, Tucker and Jackson; working a full day from my home office; and then, at the end of my work day, spending time with my horse, Tex, who lives across the street from us. After all that, I relax with my husband, Bob, who retired in 2021 after 31 years as a sales associate with PSA. On weekends, we are blessed to spend time with family consisting of four adult children, their spouses, and nine precious grandchildren.

Ready to grow with us?

Sue Bass is the embodiment of the core values that underpin PSA’s success. Since her start in 1986, she has shown an unwavering commitment to personal growth and adaptability, fostering key relationships across various areas of our company. Her consistent dedication to excellence has not only left an indelible mark on PSA but also encourages everyone around her. Inspired by Sue’s journey and want to be part of a team that fosters individual growth and values each member’s contributions? We’d love to chat with you about a career with Patterson-Schwartz!

Quick Links

Summer Fun to Feel Good About: Giving Back at PSA

From fun and fundraising along Dewey’s sandy beaches to fireworks lighting up the hills of Hockessin, PSA is teaming up with our agents to support events that celebrate the best of summer in the areas we serve.

Summer is a great season to get out and enjoy outdoor events with family and friends. It’s even better when these events benefit a worthy cause, or give some love to the local community.

From fun and fundraising along Dewey’s sandy beaches to fireworks lighting up the hills of Hockessin, Patterson-Schwartz is teaming up with our agents to support events that celebrate the best of summer in the areas we serve. What does it mean to partner with a company that believes in giving where you live? We spoke to agents across the company about how PSA is helping the causes and communities they care about get their day in the sun.

“We are so grateful to count on the support of PSA”

Jamie Coleman and Cassie Rogerson of PSA’s Rehoboth Beach office

Jamie Coleman and Cassie Rogerson of PSA Rehoboth Beach say, “For eight years, Patterson-Schwartz has supported the Seeshore Fest Event and helped raise over $100,000 to fund research finding treatments and cures for blinding diseases. We’ve been sponsoring this event in honor of a former client since the very beginning, and were proud to be involved in its launch. We are so grateful to count on the support of PSA as the cause continues to grow.”

This year marks the 8th annual Seeshore Fest at the Starboard in Dewey Beach, and both Jamie and Cassie will once again be teaming up to support the cause with the help of Patterson-Schwartz. Click here to learn more about how this fundraising event benefits the mission of the Foundation Fighting Blindness & Eye Institute.

“Delaware Crime Stoppers is dependent upon the support of businesses like PSA”

Jeff Olmstead of PSA’s Greenville Office

Jeff Olmstead of PSA Greenville says, “My involvement on the board of directors of Delaware Crime Stoppers began about 15 years ago. It has grown significantly and is dependent upon the support of communities and businesses like PSA to have funding for its mission. It is Delaware’s only anonymous reporting source which bridges the gap between scared citizens with information and the police that need to solve crimes. The organization receives up to 200 tips on a monthly basis. We appreciate the commitment to sponsoring DECS as it brings us closer to making Delaware and its communities a safer place.”

Patterson-Schwartz is a proud returning sponsor of this year’s Delaware Crime Stoppers’ Friends of Law Enforcement Annual Golf Tournament at Deerfield in Newark. Click here to learn how you can join Jeff and PSA in lending your support to solving crime in the community.

“PSA truly values the uniqueness of communities it serves”

Karen Burke of PSA Hockessin says, “I joined the Hockessin Business Association over six years ago and one of the many initiatives I support is the annual Fourth of July parade. With the backing of local businesses like Patterson-Schwartz, the celebration has expanded into a festival of events that ends with evening fireworks. PSA truly values the uniqueness of communities it serves, and I am proud to be a part of this amazing, caring company.”

Hockessin has been home to Patterson-Schwartz’s corporate headquarters and largest sales center since the 1980s. Click here to learn about the community’s Annual Fourth of July Festival and Fireworks, and how you can join Karen and PSA’s efforts to keep the celebration going for years to come.

More Ways to Have a Feel-Good Summer

Please join the PSA family in supporting more summertime events in our community:

Auburn Heights After Hours events at Marshall Steam Museum
SL24 Memorial Dewey Beach Volleyball Tournament, a fundraising event for Sean’s House of Newark and the Unlocke the Light Foundation of Delaware
42nd Annual Charmie Welch Golf Invitational at DuPont Country Club benefiting The Mary Campbell Center

At Patterson-Schwartz, we embrace the philosophy that being a good neighbor is more than just giving money to a worthy cause – it’s about developing and investing in the community in which we live and do business. That’s why our sales associates and employees give countless hours of their time to charitable causes.

In support of this culture of giving back, Patterson-Schwartz donates a portion of the proceeds from every real estate transaction to the PSA Foundation. Since its inception in 2001, the PSA Foundation has donated nearly $1.4 Million to local charities and organizations that are close to the hearts of the PSA family of sales associates and employees.