Careers | Patterson-Schwartz Blog

Scorching with Opportunities: A Look Back at PSA’s Summer

As the temperatures soared and the sun blazed, summer became a time of heightened activity at Patterson-Schwartz. In addition to helping buyers and sellers, PSA agents were busy getting in front of their communities and industry peers, as well as getting ahead on their service portfolio and professional development. Join us as we revisit the highlights and achievements, and share the opportunities that were seized during those sunny days.

Fired Up Philanthropy

The temperature wasn’t the only one rising to the occasion this summer. In June, PSA participated in another successful Build Day for Habitat for Humanity of New Castle County, and in July, took a trip to the Delaware beaches to return as sponsor of the Rehoboth Art League’s Cottage Home Tour. In addition to these events, PSA co-sponsored a number of agent-driven causes through the PSA foundation, hit the links at a number of golf fundraisers, and helped local kids prepare to get back in the classroom with a company-wide school supply drive.

The charitable giving never stops at PSA and there are a number of events and charitable efforts lined up for fall, including sponsorships with The Delaware Center for Horticulture, The Delaware Museum of Nature & Science, Delaware Hospice, and The Mary Campbell Center.

Fun in the Sun

From our first-ever company-wide picnic at our Newark campus to our Mid-Summer Mixer in Lewes, members of the PSA family had a number of opportunities to celebrate the best of summer with their colleagues. These events proved an excellent way to gather agents from across the company and provide a warm welcome to the many new and returning agents who’ve chosen to make their home at PSA.

PSA company-wide picnic 2023

Speaking of fresh faces, over the summer our corporate headquarters welcomed a new technology support assistant, and a number of new staff members to our property management department. We are constantly improving and expanding our network of support at PSA and these new hires are already integral to the strength of our team.

With end-of-summer celebrations underway – an intimate “Q&A with PSA” open forum with our EVPs, Donna Greenspan and Jason Giles, and plans for a November Mid-Month Mixer in the works – there are sure to be plenty of opportunities to celebrate PSA’s culture, community, and growth into the fall months.

Tools & Tech Coming in Hot

Before the Memorial Day barbeques coals got a chance to cool, PSA beefed up our tech with the launch of a new and improved online home valuation tool on pattersonschwartz.com. What better way to bring the summer heat than with maps showing buyer activity hot spots? A product of partnership between PSA and Leading Real Estate Companies of the World®, this new tool has already proven a valuable resource for potential sellers, and a springboard for PSA agents assisting clients with putting their homes on the market.

Try it now! Click the image to get started on a successful home selling journey today!

On the heels of that launch came a series of in-person sessions at each PSA office with experts from Homes.com, and the release of some updates to our internal business management system (PS@NET).

On tap for this fall, PSA is helping agents dip their toe in the AI waters by hosting sessions with a national expert and coming up with ways to make AI more accessible for day-to-day business.

Diving into Professional Development

At PSA, our agents are always striving to be the best they can be. And during a season defined by clocking out for vacation, our agents were increasingly checking into the office. Well-attended educational summer sessions on “How to Answer Six Common Real Estate Questions” and “A Day in the Life”, and workshops on compliance guidelines, gave PSA agents an edge on generating business and the best practices to garner success.

“How to Answer Six Common Real Estate Questions” with Justin Kierstead and PSA leadership team members Juan Fuentes, Jr., Angela Allen, and Brian Pomije.

September brings a new season of our Successful Start new agent training program, a vigorous continuing education schedule, business planning sessions, and a marketing road show focused on leveraging testimonials for business. Sales meetings, workshops, and round tables with PSA peers, leadership team members, and industry partners will also pick up in frequency as the leaves change.

With a bustling summer under our belt and a jam-packed fall on deck, it’s a great time to be a part of PSA regardless of the season.

About Us

Patterson-Schwartz Real Estate is Delaware’s largest independent real estate brokerage and offers a full range of services that include residential home sales, purchase and rental, relocation services, and property management. We’ve been guiding home buyers and sellers since 1961, and invite you to connect with us when you’re ready to partner with a local real estate expert.

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Setting the Gold Standard: Top Agents Make Their Move to Patterson-Schwartz

In the bustling world of real estate, agents are constantly on the lookout for companies that offer unparalleled support, tech, and culture. It’s why we are proud to share the news that a noteworthy number of experienced agents have made the decision to join Patterson-Schwartz Real Estate. This is not only a testament to our brand, but also an indication of the trust the real estate community has in our values and systems.

The glowing sentiments of some our newest members spotlight the advantages of making PSA their professional home.

KC DiAmbrosio, team leader of the five-person Team DiAmbrosio, recently made the switch to our Hockessin office. “As I enter my 16th year in real estate… I’m thrilled to be a part of a company that lives and breathes what it means to be local,” he noted, underlining the significance of our culture and advanced tech offerings.

Gina Henry, a Greenville agent, celebrates our relationship-driven focus: “I love the community culture at Patterson-Schwartz… It’s clear to me that PSA values building and fostering relationships as much as I do.”

Anne Peoples from Hockessin was drawn by our sophisticated Intranet system. “What initially drew me to Patterson-Schwartz was their new and robust Intranet system!… PSA truly has an empathetic ‘team’ approach to success…”

Carly Simmons feels in harmony with her Greenville office, expressing, “I am so excited to be a part of the PSA family! I look forward to growing my business alongside so many wonderful people.”

Gina Cockerille, hailing from our Ocean View office, beautifully summarizes the community spirit, “Making the switch to PSA has been the highlight of my career… I love how involved in the community the brokerage is…”

Keith Seichepine joined our Greenville office and echoes the sentiment with a nod to the deep connection he shares: “I am proud to make the move to Patterson-Schwartz… This brokerage truly understands what it means to be a part of the community.”

On the infrastructure and steadfast support, Jenn Palacio from Hockessin reveals, “Joining PSA was the absolute best decision I ever made for my real estate career… Since the first day, it has been such an uplifting and motivating experience for me…”

For Sharon White, another esteemed agent from Greenville, it’s all about the unbeatable network and resources at PSA. “PSA has a great reputation and I have great working relationships with their agents. The network and resources they have in place will be a tremendous asset to all my clients.”

Rose Walker of our Ocean View office, a veteran REALTOR® and Delaware resident, cherishes the local touch and warm welcome of PSA. “As a long-time resident of the Delaware resort area… I finally found my real estate family in Patterson-Schwartz!”

Take Your Career to New Heights

If you’ve been thinking about making a change, consider joining the ranks of the many satisfied agents who’ve already made the leap. Let us elevate your career to the heights you’ve always dreamed of.

Ready to be part of a leading, local powerhouse in real estate? Contact Patterson-Schwartz Real Estate today and discover the PSA difference.

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Three Decades of Distinction: Get to Know PSA’s Sue Bass

We’d like to introduce you to Sue Bass, a cherished member of the PSA Corporate Services team. Since 1986, Sue’s journey with PSA has been marked by consistent personal and professional growth. From her beginnings in the Hockessin residential sales office to her current responsibilities spanning administration, property management, and licensing, Sue has displayed an unwavering commitment to excellence. Her dedication and adaptability have left an indelible mark on the company. Join us as we explore Sue’s impressive growth, her approach to navigating change, and how she contributes to the unique culture here at PSA.

How long have you been at PSA? How did you grow with the company?

I’ve been with PSA since 1986 and to say the least, I’ve had a LOT of personal and professional growth. My journey here began when Mary Julian, my boss at B. Gary Scott REALTORS®, brought me with her help establish and grow the newly formed residential sales office in Hockessin. I served there as an administrative assistant for 11 years, contributing significantly to its growth and development. When I first joined that office, we didn’t even have the internet! Times have changed so much since then.

In 1997, I transferred to Administration and worked directly with the President/CEO, owners, and leadership team – and still do today. We have a fantastic leadership team with many years of real estate experience.
In 1998, Contributions Committee Coordinator was added to my list of responsibilities. I’m very proud of all the charitable organizations we support in our community!
In January 2001, I was asked if I would take on the responsibility of in-house Property Manager for Hockessin Office Park, our three-story corporate headquarters, under the direction of Charlie Schwartz. I never thought I would be a property manager of a three-story building with multiple tenants, but they had faith in me and I think it’s worked out well for everyone for the past 22+ years!
In August 2011, I was given the additional responsibilities of managing our printed supplies inventory and various duties for our Marketing and Technology Departments, one of which includes on-boarding newly licensed and experienced sales associates into all our different systems.
In February 2015, Licensing Coordinator was added to my list of responsibilities to include helping sales associates with any questions about obtaining their Pennsylvania and Maryland licenses or transferring their licenses when they join PSA. I’m also the coordinator of our referral office.

Before joining PSA, I worked for several other real estate companies: Carroll W. Griffith Real Estate (bought out by B. Gary Scott REALTORS®), Tom Livizos Real Estate (for three whole months!), and Spectrum REALTORS®. Patterson-Schwartz was and still is considered to be the best of the best and I can attest to that fact based on my experience working for those other real estate companies. I was thrilled to be hired by PSA and never thought about leaving! PSA is a company with the utmost integrity, always implementing new technologies and very much family-oriented, whose owners and managers genuinely care about their sales associates and employees like they are family.

What keeps you here?

My continued tenure at PSA is anchored by two main factors. Firstly, the sense of value that my accumulated knowledge and skills over the past 37+ years are recognized and appreciated by the team. This appreciation has come with numerous opportunities that have challenged me and fostered my professional growth.

Secondly, the genuine camaraderie and team spirit here at PSA is irreplaceable. We operate as a family unit, from leadership down to every team member. There’s a shared understanding that every individual is vital to our collective success, regardless of their role or status. The mutual respect and cooperation are a cornerstone of our culture, making every task an integrated effort.

Specific individuals, like Charlie Schwartz and Joe Pluscht, have significantly shaped my experience here. Charlie’s fantastic memory and caring nature, alongside Joe’s partner-like treatment, reaffirm the familial culture at PSA. Joe, among many other wonderful bosses I’ve been fortunate to work with, has made my time at PSA a truly enjoyable journey. Donna Greenspan embodies the essence of PSA’s culture. She’s not only hard-working and detail-oriented but also incredibly personable and fun. Her caring, understanding nature, combined with her loyalty and compassion makes working for PSA a true pleasure. The consistent presence of outstanding managers and supportive coworkers isn’t a given everywhere, making PSA a uniquely gratifying place to work.

Describe a typical day in your life.

A typical day in my life would be taking an early morning 3-mile hike at Fair Hill with our two goldendoodles, Tucker and Jackson; working a full day from my home office; and then, at the end of my work day, spending time with my horse, Tex, who lives across the street from us. After all that, I relax with my husband, Bob, who retired in 2021 after 31 years as a sales associate with PSA. On weekends, we are blessed to spend time with family consisting of four adult children, their spouses, and nine precious grandchildren.

Ready to grow with us?

Sue Bass is the embodiment of the core values that underpin PSA’s success. Since her start in 1986, she has shown an unwavering commitment to personal growth and adaptability, fostering key relationships across various areas of our company. Her consistent dedication to excellence has not only left an indelible mark on PSA but also encourages everyone around her. Inspired by Sue’s journey and want to be part of a team that fosters individual growth and values each member’s contributions? We’d love to chat with you about a career with Patterson-Schwartz!

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Driving Growth and Forging Partnerships: PSA’s Brian Pomije

Learn more about Brian’s approach to problem-solving, plans for PSA’s future, and the unique culture that sets the company apart.

Meet Brian Pomije, Director of Property Management and Relocation at our corporate headquarters located in the Hockessin office! Through his commitment to hard work and always doing the right thing, he has driven growth and forged crucial partnerships with the National Park Service and others during his impressive two-decade journey at PSA. Stay tuned to learn more about Brian’s approach to problem-solving, plans for PSA’s future, and the unique culture that sets the company apart.

How long have you been with PSA and how did you grow with the company?

I have been with PSA for two decades, since January 2003. I initially started as an assistant on a team, which true to the degrees of separation in Delaware, happened to be the same team that sold my parents our first home in Delaware. This experience sparked my interest in real estate and I quickly progressed from being part of a team to becoming an individual sales agent

In 2011, an exciting opportunity arose within our Property Management department, and I eagerly seized the chance to learn another side of the business. I started as property manager and an assistant manager before transitioning in 2015 into my current role as Director of Property Management and Relocation.

What is the key to your success?

Never taking the easy way. Always do the right thing for the client despite how much extra work, time, and effort is involved. Doing business the right way attracts more business. The more you treat people well and handle a transaction properly, the more opportunities come your way.

What do you bring to the Property Management and Relocation departments?

Cleaning up messes, aka problem-solving. In PM and Relocation, we’re often faced with multi-layered challenges. I enjoy breaking each into its most basic pieces, determining priorities, and creating a plan everyone can get onboard with.

Remaining level-headed when emotions are intense. When you’re dealing with highly stressful and expensive situations, it is very important to take a step back and not get swept up and work through things methodically. Our clients range from hard-working neighbors to high-level politicians and corporate heads of industry. It’s very hard to intimidate a Delawarean because we’ve seen it all. We can deal with all of those people and treat them in the exact same way. We approach $1,000/month rental with the same mindset as we would a $5,000/month rental or a complex portfolio of dozens of rentals.

What plans do you have for your departments in the next year?

Growth! Our reputation has opened doors for partnerships with the National Park Service, Brandywine Conservancy, and many more. Two summers ago, we expanded into vacation rentals in Sussex County. I’m proud of the number of clients we work with and believe focusing on providing excellent service is the best way to earn business and forge new partnerships

What sets PSA apart as a company and how would you describe the culture?

Their commitment to honesty, transparency, and hard work. With strong leadership, we achieve and maintain a stellar reputation, which drives growth and enables us to grow. Our partnership with the NPS and working with the federal government has been instrumental in our recent success.

Because of the company’s support and reputation, we’ve built solutions that you wouldn’t necessarily have at a small franchise or a large corporate brokerage beholden to stockholders. We’re big enough to have weight behind us yet small enough to be agile and adjust. We’re positioned in a great market and area with a great reputation. We can adjust our sails to the changing market.

How would you spend a relaxing day?

The Delaware way: visit one of our beaches or parks (favorites: Lewes, Brandywine Creek State Park), enjoy our restaurants, and hang out with friends and family. In the summer, you’d find me in the back yard, swinging in the hammock looking up at the trees. Maybe the grill is going. Music is playing, a beverage in hand, and our kids playing in the yard.

Ready to grow with us?

Brian exemplifies the core values that drive our company’s success. With his commitment to hard work and doing the right thing, Brian has forged crucial partnerships with organizations and across PSA during his impressive two-decade journey. If you’re inspired by his approach to problem-solving and wish to be part of a team that fosters growth and values its members, we’d love to chat with you about a career with Patterson-Schwartz!

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Beyond the Front Desk: Get to Know PSA’s Jennifer Jamieson

Meet Jennifer Jamieson, an admin in our Greenville, Rehoboth Beach, and Ocean View offices. Jennifer joined PSA in 1986 as a receptionist at the Brandywine office and has been showcasing her strengths and experience ever since. We sat down with Jennifer to learn a little more about her and what she loves about Patterson-Schwartz, and to reminisce about how technology has evolved in 40 years.

What was the office technology like in the 1980s?

We had no voice mail, no digital phone displays. We took hand-written messages and slipped them into a cubby with the agent’s name on it; the agent called in and we read their messages to them. We worked with binders with MLS sheets in them, and rolodex cards, and an “access” machine. (The “access” machine was a forerunner to our computer system.) The first fax machine came our way with thermal paper you loaded into it! We went digital in the early 90s and never looked back!

Tell us what you love about your job and why.

I love the excitement that comes with real estate. Just when you think you’ve heard it all, something new pops up.

Onboarding our new hires is a top favorite. I get to meet new people and help them continue the process to becoming agents. It is so gratifying when a new agent comes to me with their first listing or sale knowing I helped them reach that goal and can continue to watch them grow.

The people I work with are the best — my office family as well as my entire PSA family. I still look forward to walking into the office daily.

What sets PSA apart as a company? How would you describe the culture?

I have been fortunate to have been with PSA while changes were taking place. My opinion was asked and valued and I grew with the changes that came along. The culture at PSA is one of family — everyone looks out for each other and, if you need help, it is only a phone call away. I feel supported, valued, and, I believe, when asked, my opinions matter. I’ve never thought of being anywhere else but PSA!

What do you do when you’re not at the office?

Outside of work, gardening is huge as are volunteering for animal shelters and reading.

Ready to grow with us?

Jennifer Jamieson exemplifies the heart and soul of Patterson-Schwartz, embodying the spirit of growth, camaraderie, and unwavering dedication to her profession. With a supportive and family-like culture at Patterson-Schwartz, Jennifer has thrived, feeling valued and appreciated every step of the way. If this sounds like a place you’d like to call home, then we’d love to chat with you about a career with Patterson-Schwartz!

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From Rookie to Mentor & Manager: PSA’s Dave Watlington

Get ready to meet one of the most passionate and dedicated real estate agents out there! Dave Watlington is not just any ordinary manager of the Middletown office at Patterson-Schwartz Real Estate; he is a leader who takes the time to coach new agents and ensure they have the knowledge and resources to thrive. We were fortunate enough to sit down with Dave and pick his brain about his experiences at Patterson-Schwartz and what keeps him going.

How long have you been at Patterson-Schwartz Real Estate? How did you grow with the company?

I started my real estate career with Patterson-Schwartz Real Estate in 2003 and this month marks 20 years with the company. I have been growing with PSA since the day I started. For the first five years I learned as much as I could from the agents and leaders of our company, participated in numerous networking events, and took countless number of hours of continuing education classes. In 2008, I was provided with an opportunity to support my broker/manager with the training and development of agents in the office. Little did I know I would spend the next eight years under the tutelage of Chris Cashman learning how to be an effective managing broker! In 2015, I became the managing broker for our Middletown sales center and also obtained my instructor’s license which allows me to teach continuing education and pre-licensing classes.

What keeps you here?

That’s easy, the people. I have truly enjoyed working with the agents, leadership team, and various other valuable contributors from our administrative departments. I have always felt appreciated and valued here — which is why I have never considered being anywhere else.

What does Patterson-Schwartz Real Estate mean to you?

Professionally, Patterson-Schwartz means the world to me. They provided me with the platform to be successful in the real estate industry. I have also created many relationships through my work with Patterson-Schwartz, many of whom are now some of my closest friends.

What opportunities has working for PSA given you?

Working for Patterson-Schwartz Real Estate has provided me with a wide range of opportunities, such as establishing a career while maintaining a healthy work-life balance; meeting, helping, and teaching people; volunteering; and contributing to the future success of a local company that has been providing exceptional services since 1961. I’m currently in the running for the LLS Visionary of the Year. It’s all about raising money for the fight against blood cancer. A group of Patterson-Schwartz leadership and employees, including myself, raised over $5,000 as guest bartenders at BBC Tavern as part of this campaign. I love how everyone at PSA supports each other.

How do you like to spend a relaxing day?

Finding time to relax can be a challenge, but I do really enjoy going to the beach with family and friends, playing golf, or watching sports.

Ready to grow with us?

Dave’s experiences at Patterson-Schwartz have shaped him into the leader he is today, and he is grateful for all the opportunities he’s found here. If you’re looking for friendly, dedicated management with experience and passion for real estate that will ignite your career, then look no further than Patterson-Schwartz!

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Building Your Real Estate Career Starts Here

Are you a new agent looking to break into the world of real estate? Or maybe you’re an experienced agent looking to take your real estate career to the next level? Look no further than Patterson-Schwartz Real Estate, where our Successful Start program provides incredible support and training tools to help you succeed!

We understand the importance of a strong foundation for all of our agents, which is why our comprehensive in-person training program features informative classes with our experienced office managers, Q&A panels with experienced agents, and hands-on marketing and technology training from our dedicated and knowledgeable team of experts.

Don’t just take our word for it — hear from our new agents themselves!

Amanda Sabin, with our Hockessin office, believes the Successful Start program is a great way to get started in the industry. “As a new agent, I didn’t know what to expect or the questions to ask. When I was given the opportunity to learn more through the Successful Start program, I jumped on it, and I’m so glad I did. The class was so informative and a jumpstart into the real estate world. Justin was an awesome instructor along with everyone involved.”

Julianna Lee, who has seen great success in her first eight months at Patterson-Schwartz, credits the training and her instructors for her achievements. “You will get everything you need to become a successful agent through Successful Start. It’s been eight months since I joined Patterson-Schwartz. I have two listings and six buyers under contract. I could not have done this without Successful Start!!! Thanks to Sal, Angela, Justin, and Emma!!! The best teachers and friends, EVER!”

Armando Gomez, of the Brandywine office, emphasizes the depth and breadth of content covered in the program. “When I heard Successful Start would be five weeks of additional education following the 99 hours of my pre-licensing course, my first thought was that it would be duplicate information. However, the Successful Start Program is completely different than the pre-licensing course. It provides the tools you need to put your knowledge in practice and our PSA instructors make it fun and experiential. I can’t think of new agents succeeding without it.”

Matt Harkins, with our Rehoboth Beach office, praises the support and encouragement he received from the PSA team. “As a new agent, I truly believe there aren’t any other brokerages out there that compare to Patterson-Schwartz when it comes to support and training. Since my first day, everyone I’ve come across has been so pleasant and helpful while I inundate them with my seemingly never-ending questions!”

Beth Barry, a member of the Schwartz & Barry Associates team, adds, “Joining Patterson-Schwartz to begin my real estate career has been a perfect fit. The Successful Start program provided pertinent information, data and tools to help me start as well as advance my business. Everyone has been open and available. We continue to be introduced to new tools and opportunities. I am happy to be part of this caring and progressive team.”

What you need to succeed

As you can tell, our agents believe the training and support they receive through our Successful Start program has been essential to establishing their career in real estate. And with opportunities to learn and grow that extend well past this outstanding program for new hires, our agents further benefit from a robust culture of on-going support that continues to move their business forward. If you’re looking for a brokerage with excellent support and training wherever you are in your career, we’d love to chat with you about a career with Patterson-Schwartz!

Ready to grow with us?

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A Strong Foundation: Giving Back at Patterson-Schwartz

What does it mean to partner with a company that shares your values on charitable giving? We spoke to members across the PSA family about how where they work is helping them make a difference where they live.

“Always there, always supporting!”

“From winter dances and bowling to golf and summer bocce ball, it is the highlight each month to get together with our Cecil County Special Olympic athletes. Thank you to Patterson-Schwartz for being supportive of this great organization and caring about our community of athletes.” – Linda McKinnon, PSA Elkton sales team

“As a real estate agent, I like to be involved in the community that I serve — especially with Cecil County Special Olympics. The support and donations from Patterson-Schwartz Real Estate have directly contributed to the success of the annual “Ice Splash” fundraiser for our athletes. And in 2022, my PSA family supported the Leukemia & Lymphoma Society’s Man & Women of the Year and helped my fundraising campaign in a huge way. Always there, always supporting!” – Danielle Ward, PSA Elkton sales team

In addition to being colleagues, Danielle Ward and Linda McKinnon are friends who partner up to support the Cecil County Special Olympics as well as the local real estate community through their work with CCBOR®. Our Elkton office is a small but mighty force when it comes to caring about the people and area it serves.

“So giving, so caring — that’s PSA!”

“There was a wonderful opportunity to help Faithful Friends Animal Society, which I hold so close to my heart. I asked for a donation, and, of course, the Patterson-Schwartz Foundation came through! So easy, so giving, so caring within the community we live and work in — that’s Patterson-Schwartz!” – Jennifer Jamieson, PSA Greenville & Coastal Offices admin team

Jennifer’s cat, Augustus, was adopted from Faithful Friends Animal Society in April 2022. Located in Wilmington, Faithful Friends Animal Society is a private, nonprofit animal welfare organization with a No Kill shelter and community veterinary clinic. Learn more about their adoption, foster, volunteer, and donation opportunities on their website.

“Values philanthropy as much as I do“

“For nearly 17 years, I have worked with Meals on Wheels, DE, to help home-bound seniors as well as raise funds and awareness for the cause. When I joined [PSA] it became immediately apparent to me that the company has been supporting [MOWD] and the greater community for far longer! It’s so great knowing I work for a company values philanthropy as much as I do.” – Mike Clement, The Crifasi Group of PSA Greenville

Patterson-Schwartz was a proud returning sponsor of the 2023 Meals on Wheels Delaware Cellar Master’s Wine Auction — their largest grossing event of the year. From fundraising to volunteer efforts, PSA remains a committed community partner of MOWD year after year.

At Patterson-Schwartz, we embrace the philosophy that being a good neighbor is more than just giving money to a worthy cause – it’s about developing and investing in the community in which we live and do business. That’s why our sales associates and employees give countless hours of their time to charitable causes.

In support of this culture of giving back, Patterson-Schwartz donates a portion of the proceeds from every real estate transaction to the PSA Foundation. Since its inception in 2001, the PSA Foundation has donated nearly 1.4 Million to local charities and organizations that are close to the hearts of the PSA family of sales associates and employees.

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Someone to Count On: PSA’s Laura Walls Losco

Meet Laura Walls Losco, Accounting Manager at our corporate headquarters located in the Hockessin office! She has grown with PSA, having started in 2010 as an assistant agent in the Hockessin and Greenville offices before joining our Financial Services department in 2016. We sat down with Laura to learn a little more about her, what she does at Patterson-Schwartz, and when she discovered her love of real estate.

Laura Walls Losco (right) posing with Patterson-Schwartz President & CEO, Joe Pluscht, Jr.

How did you choose your career in real estate?

Since I can remember, I’ve had an inherent interest in real estate and interior design. When I was about ten years old, I recall asking my parents if we could buy the newspaper on Sunday. I would spend hours combing through every real estate listing I could find in the paper, circling the ones I thought my parents might be interested in purchasing. My dad actually drove me to open houses a few times to meet with the agents on duty so they could tell me about their job!

I got my real estate license at 18 years old and worked under an experienced agent for five years, learning invaluable knowledge about the market and this business. During this time, I also got my degrees in Finance and Economics from University of Delaware. Working in the Financial Services department here at Patterson-Schwartz has been a great way to combine my love of real estate with my love of mathematics!

Tell us a little about what you do.

Arguably the most important task I perform every day is processing commission checks. I always try to exceed expectations by having a fast turnaround time while retaining accuracy.

In the words of Charlie Schwartz, I am always “ticking and flicking” while reconciling our accounts

There is a lot of behind-the-scenes work that goes on in the Financial Services department and I learn something new every day! Joe Pluscht has been a wealth of knowledge in my transition to Accounting Manager! I love working with and learning from the best in the business!

Do you have a motto that you follow for your business, real estate, or in general?

Growing up, my tennis coach imparted a lot of wisdom to me for both on and off the court. To this day, I live by two things he taught me:

“No problem is too big or too complicated that I can’t overcome.”

and

“Press the reset button.”

This is a great reminder that I can do anything I put my mind to, whether it be on the tennis court, at work, or in life.

How do you like to spend a relaxing day?

In our spare time, my husband Matt and I love playing and watching tennis, doing yoga, and cooking up specialty gluten-free, dairy-free, and soy-free meals in the kitchen!

I’m an avid animal lover and can usually be found walking with our dog, Charlotte, around Carousel Park or Lewes Beach!

Ready to grow with us?

As you can tell, Laura believes in the power of partnerships within our PSA family and the benefits our long service legacy bring to the organization. If you’re intrigued by how easy access to experienced mentors and leadership can move your business forward, we’d love to chat with you about a career with Patterson-Schwartz!

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Business Management Gets a Major Boost at PSA

“This industry moves and changes fast and our agents need the ability to quickly and efficiently access the information and resources they need,” says Donna Greenspan, Patterson-Schwartz Executive Vice President of Administration. “We love offering the right tools in the right moment, especially ones thoughtfully crafted for own agents.”

Last month the Patterson-Schwartz tech team wrapped up a series of office roadshows demonstrating our re-imagined and newly mobile-responsive online business and listing data management system, PS@NET. It’s a project our technology team and in-house focus group proudly worked on for a great part of 2022.

Donna Greenspan addressing a packed training room at PSA Hockessin in January 2023

Designed for PSA, by PSA

“Building technology internally allows us to customize and create access to tools and resources that work best for our agents and our ever-evolving industry,” says Sue Kennedy, Patterson-Schwartz Technology Manager. “We launched PS@NET in 1998 as our first internal online listing management system. We’ve been fine-tuning with added features and functions ever since.”

While a one-stop resource for property searches, transaction management, real estate tools, and company news, this latest version of PS@NET is our most robust version to date. It was re-designed in response to how our agents do business — on the go and on the spot.

Streamlining the mobile experience played a large part in the re-design. Menus and most-used tools are front and center; and added features, like goal-trackers and quick search options, further enhance the user experience. But making it feel fresh was just as important as making it feel familiar.

“We really listen to our agents and carefully watch the way they do business. Our internal systems support them by being smart and intuitive, but also accessible and uncomplicated. We launched the new PS@NET at the beginning of the year, and our agents are already becoming fluent users,” says Sue.

Launched at the Right Time

Agents were able to start using the new PS@NET and take advantage of its new features in January — a time of year when business planning and goal-setting is top of mind, and ahead of the busy spring market to come.

“Change is good! In addition to the new look, I can find things with less ‘clicks’, customize my frequently used tools, and the entire system mirrors what I see and do on my cell! In today’s world, we require quick and easy access to the tools we need and the new PS@NET does exactly that!”
Lori Davis, Patterson-Schwartz Newark sales team

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